Returns & Refund Policy
RETURNS & REFUNDS
The official global return protection framework. Calibrating systematic refund protocols, validation milestones, and multi-category verification standards.
At HAYESAURA.COM, we hold our physical curations and material chemistry to an unyielding workshop standard. To protect the asset integrity of our global elite client base, we execute a highly structured售後審查協議. Because we distribute high-cold Western leather goods, hand-calibrated Moissanite fine jewelry, and authorized ScentLab33 molecular scent configurations, all cancellation, exchange, and refund requests are governed by the specialized metrics detailed below.
From the precise timestamp of courier-verified delivery at your destination coordinates, you are afforded exactly 14 calendar days to evaluate the geometric, optical, or olfactive orientation of your shipment. Once this operational window expires, the allocation file is permanently secured, and no return protocols can be initiated.
品類 Return Eligibility Standards
Matrix I: Structured Leather Bags & Hardwares
To qualify for a structured asset return, all Western-style women’s leather bags must reside in pristine, showroom condition. The structural leather must exhibit zero grain deformation, crease mapping, or moisture friction markers. All custom-forged matte metal hardwares, geometric locks, and zippers must retain their factory-applied clear polymer shieldings uncompromised. Any item returned without its original microfiber structural internal stuffing or its authorized protective custom dust sanctuary will instantly invalidate eligibility due to geometric collapse risks during reverse transit.
Matrix II: Crystalline Moissanite Fine Jewelry
Fine jewelry extractions involve verified micro-assets. Hand-cut Moissanite pieces must be returned completely unmounted or strictly within their unaltered factory precious metal settings. The vacuum-sealed outer anti-static containment envelope must remain completely uncompromised. Furthermore, the physical return package must contain the exact, serial-stamped digital authenticity certificates corresponding to the stone's laser engraving. Items demonstrating micro-scratches on settings, tool marks from prong tampering, or missing verification documents cannot clear our laboratory diagnostic intake.
Matrix III: Authorized ScentLab33 Multi-Variant Configurations
Because authentic ScentLab33 olfactory formulas utilize an integrated multi-variant matrix on Shopify based on dynamic concentration layers—EDT Layer ($49.0 - $59.0) and heavy EDP Layer ($59.0 - $69.0) across 50ml and 100ml tactical specifications—strict return laws apply. The outer glass flacon container box must arrive completely sealed within its untampered, factory-applied technical shrink foil with the tamper-evident security labels intact. Due to fluid contamination boundaries and degradation vectors tied to air exposure, we cannot accept returns for opened or sprayed fragrances. We encourage curators to verify their intended variant metrics carefully before execution of checkout protocols.
The Restitution Protocol
Step I: File Compilation
Transmit your formal restitution claim to our designated compliance desk at hayesaura.@outlook.com. You must include your automated order payload data, clear high-resolution photographic evidence tracking the pristine condition of all security seals, leather orientations, and serial-stamped jewelry charts.
Step II: Routing Authorization
Upon successful remote verification, our legal unit will issue a secure Return Merchandise Authorization (RMA) tracking file alongside explicit reverse routing parameters. Any reverse package routed to our distribution center without an authorized, verified RMA file active in the matrix will be rejected at delivery intake.
Step III: Workshop Diagnostics & Processing
Returned assets are subject to a thorough multi-stage physical and laboratory-level inspection within 5 business days of intake. Once our team certifies the absolute, untampered integrity of the structural leather, moissanite metrics, and ScentLab33 foil seals, a refund validation will trigger. Approved funds will route back to your original payment protocol within 7 to 10 clearing bank cycles.
Exclusions & Fiscal Adjustments
- Bespoke curations, customized moissanite band engravings, or custom-tailored apparel pieces are entirely excluded from return eligibility.
- Original priority insured express transit fees are strictly non-refundable and are deducted from the final credit allocation.
- All reverse shipping expenses, transit protective layers, and custom duties accrued across international custom nodes are the sole responsibility of the returning vanguard. HAYESAURA assumes no liability for reverse cargo lost or fractured during return transit.
Legal Logistics, Authorized Distribution & Refund Guard Notice: HAYESAURA is a completely sovereign international luxury lifestyle platform. We operate in verified commercial alignment with ScentLab33 for the authorized distribution of their proprietary molecular olfactory formulas. All fragrance selections hosted inside our vault are artistic interpretations and premium artisan tributes engineered by ScentLab33. HAYESAURA and ScentLab33 explicitly disclaim any affiliation, corporate connection, or endorsement with any third-party fashion houses, legacy designers, or multinational mass-market trademark holders mentioned strictly for olfactive comparison under international fair use principles. All jewelry, leather goods, bags, and apparel lines hosted on this platform are curated entirely under the independent HAYESAURA proprietary quality standard.